Shipping Information

General Shipping Info

Every business wants to keep its customers happy and deliver the best possible service. Accordingly, all orders are shipped from our own warehouse and are delivered by Royal Mail.

Please rest assured, in these difficult times caused by the worldwide Covid-19 pandemic, we are doing our very best, according to our standard terms and conditions of sale, to get orders to you as swiftly as possible.

Ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery across the globe. Therefore please allow 14 days for delivery in the UK and 30 days for International delivery.

You will be emailed a shipping notification when your order has been shipped and this will contain your tracking number. Please make sure to check your Spam folder and Promotions Folder in Google Mail in case these important notifications have automatically gone to these folders.

The Coda Team

 

We ship from our UK warehouse. Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery dates

UK Domestic Shipping Targets

Please allow an additional 3 working days handling time from the day you place your order.

Shipment method	Estimated delivery time
Royal Mail Tracked 48	2 working days + handling time

 

International Shipping Targets

Please allow an additional 3 working days handling time on all orders.

If the weight of your order is 2kg or greater, packages will be shipped via UPS. Your customs charges may change due to this, and is unfortunately out of our control.

Shipment method	Estimated delivery time
Royal Mail International Tracked	7 working days + handling time
UPS (2kg+)	3 - 7 working days + handling time

 

Customs charges on international deliveries

For orders to addresses located outside of the UK duties and taxes will be collected at checkout. These rates are set by countries individual governments and Coda has no control over, nor receives any money from these. For international duties and taxes are automatically applied at checkout, the rate applied is calculated by a third party and is non-negotiable and non-refundable. We do not undertake to pay additional charges that may become necessary at customs, these will be your responsibility.

Any international order weighing 2kg or greater is shipped via UPS. The customs charges as a result of this may differ when compared to your local postal service. 

Please be aware that if you return your order for a refund we will not refund any customs charges or shipping costs. If you refuse pay any customs charges due and therefore do not accept delivery of your order, a refund will only be processed once we have received your returned order, and it arrives in the same condition it was sent in. Shipping costs will not be refunded.

For further information on duties and taxes charges, please contact your local customs office.

 

Free UK Shipping Offer

This offer applies to UK orders over £30