Order Shipping Information

Every business wants to keep its customers happy and deliver the best possible service.  We never want to let anyone down and we want make our customers happy.

All our orders are shipped from our own warehouse. These items are delivered by DHL and UPS.

Please rest assured, in these difficult times caused by the worldwide Covid-19 pandemic, we are doing our very best, according to our standard terms and conditions of sale, to get orders to you as swiftly as possible.

However, due to the difficulties arising from the Covid-19 pandemic and the resulting staff shortages, there will inevitably be delays in getting some orders to you. There has been a huge upsurge in on-line shopping which has made it extremely difficult for Postal Services to manage the increased work-load. We have had to deal with instances where Post Offices do not have the physical space and are simply unable to handle the increased amount of bulk commercial mail and are turning away commercial customer’s shipments until such times as they can cope.

As a result we no longer ship exclusively with Royal Mail 2nd Class. For your benefit at the Company's expense we have implemented a new shipping service through DHL so all our orders are now shipping with tracking information. You will be emailed a shipping notification when your order has been shipped and this will contain your tracking number. Please make sure to check your Spam folder and Promotions Folder in Google Mail in case these important notifications have automatically gone to these folders.

We strive to deliver everything much quicker than the dates set out below, but please bear with us in these unprecedented times and thanks again for your support and understanding.

As a result of the above please allow 21 days for delivery of all orders.

The Coda Team

We ship from our UK warehouse. Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery dates

UK Domestic shipping Targets

Please allow an additional 3 working days handling time from the day you place your order.

Shipment method

Estimated delivery time

DHL/UPS

3 working days + handling time

 

International shipping targets

Please allow an additional 3 working days handling time on all orders.

Shipment method

Estimated delivery time

 

DHL /UPS

7 working days + handling time

 

Customs charges on international deliveries

Any customs charges or handling fees upon delivery are solely the responsibility of the customer. Coda Records has no control over these charges.

Shipments which are sent from one EU country to another EU are not currently  subject to a customs charge.

The calculation of duties and taxes charged on shipments to countries outside the EU is based on the value of the order and the tax-free threshold for goods imported into the destination country. Coda Records has no control over these charges.

Please be aware that if you return your order for a refund we will not refund any customs charges.

If you refuse pay any customs charges due and therefore do not accept delivery of your order, a refund will only be processed once we have received your returned order.

For further information on duties and taxes charges, please contact your local customs office.