• All Department
  • Home page
ORDER SHIPPING UPDATE – COVID PANDEMIC AND BREXIT NEGOTIATIONS
Coda Records
    Menu
    0 Basket
    Log In/Create Account
    Get In Touch
    • Home page

    CONTACT US

    COVID 19 PANDEMIC IMPORTANT UPDATE REGARDING SHIPMENT OF ORDERS

    Since the closure of all main retail stores across the UK we have received a huge increased demand for online purchases. We are very happy that you have chosen Coda Records, and we want to give our customers all across the globe the best possible service.

    However, UK postal services and couriers are also under pressure and as a result we are not able to process orders as quickly as usual.

    We have added DHL as our shipping supplier and we humbly ask for your understanding and patience at this difficult time. You will have received an automated order confirmation when you placed your order so please check your inbox of the e-mail address you used to place your order.

    If you do not receive a shipping confirmation from us within 14 days of placing your order, please contact our customer service team using the form below.

    WE WOULD ALSO LIKE TO REMIND OUR CUSTOMERS THAT WE ARE STILL OPERATING AS BUSINESS AS USUAL ALTHOUGH SOME PARCELS MAY BE DELAYED

    IF YOU HAVE ANY OTHER CONCERNS, QUERIES THEN PLEASE DO REACH OUT TO USING THE CONTACT FORM BELOW

    KEEP ROCKING AND STAY SAFE

    THE CODA TEAM

    MY ORDER STATUS

    Where is my order?

    We aim to deliver all our UK parcels within 5 working days after dispatch, however during busy periods, deliveries may take a little longer. All customers are kept up to date on the status of their order as often as possible. However, during busy periods, additional delays may occur. We will endeavour to ensure your order is processed within a timely fashion.

    Why have I not received and email confirmation?

    Please be advised that automated order confirmation emails are only sent if the order has been placed successfully. When a customer places an order they will receive an automated email confirmation which is sent to the e-mail address you used to place your order. First of all please check your spam filter to see if your system has treated the order confirmation as spam.

    If you have still not received an e-mail confirmation it is likely that your order was not successfully placed or processed. If you believe payment has been taken from your account or you may have entered the incorrect email address, please contact us on the form below.

    My order is in clarification, what does this mean?

    Our system has flagged a possible error with the order and this is being reviewed by a member of our team before being dispatched. We will be in touch if we require any further information from you. Otherwise, you can expect your order to be processed and sent within 24 hours.

    Can I cancel my order?

    Once an order is placed, it is processed and packed immediately in our warehouse which means we cannot make any changes once you have placed your order. This includes removing and adding items from you order. We also cannot add any freebies or add discount codes to any order placed on the website. For further information please see our terms and conditions at codarecords.co.uk.

    Can I change my delivery address?

    We are unable to make any amendments once an order has been placed. This includes any changes to the delivery address.

    How long does delivery take?

    We aim to deliver all UK orders within 7 days from the date of dispatch. Overseas orders may take longer so for all orders outside of the UK please allow 21 days from date of despatch

    Do you offer next day delivery?

    At this time, we only offer standard delivery.

    I have input the incorrect delivery address, can I change it?

    We are unable to make any amendments to the delivery address once an order has been placed. For further information, please get in touch with our customer service team at info@codarecords.co.uk.

    What courier services do you use?

    We currently work with DHL and Royal Mail for all deliveries in the U.K. DHL are our preferred supplier for orders outside of the UK.

    What if no one is in?

    A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

    RETURNS

    Is returning an item free?

    We do not offer free returns. Items must be returned at your expense.

    How long do I have to return my items?

    All items must be returned within 14 days of the date the original order was received. Items cannot be returned after 14 days.

    I’ve received a damaged/faulty item, what should I do?

    Please get in touch with our team using form below for further details on how to proceed concerning damaged or faulty items.

    Items Not Eligible For Return

    We cannot accept any returns in opened packages. Please ensure that your returned product is in the same condition as it was when received. We ask that the invoice is also included in the package so we can administer the refund or process the exchange accordingly.

    How long will my replacement order take to arrive?

    Exchanges can take up to 10 working days to be processed. Please allow the required time for a replacement item to be processed and dispatched from our warehouse.

    How long do refunds take to process?

    Once your return order has been received, it can take up to 5-7 working days to process.

    Payments

    What payment methods do you accept?

    We accept all major debit and credit cards, and also offer Paypal as a payment option. We do not currently accept American Express cards.

    How do I redeem my Gift card or voucher code?

    Vouchers can be redeemed during the checkout phase. Gift cards can be redeemed in the billing section during checkout of your order.

    How do I change payment details?

    Go through the checkout process until you get to the billing stage and fill in the new card details in the relevant fields.

    Gift Cards

    Do you sell physical Gift Cards?

    We currently do not sell physical Gift Cards although this is something we hope to implement in the future. Watch this space. All Gift Cards are currently sent via email.

    How do I use my Gift Card?

    Your Gift Card will be sent to you via email. You should receive this within 24 hours of placing the order. Once received, you can print the email or forward to the recipient directly. The Gift Card code will need to be entered at checkout by the user for it to be applied to the order. Please keep this email safe as we cannot offer duplicates.

    Can I use my Gift Card alongside other offers?

    Promotional offers cannot be used in conjunction with any other offers and only one Gift Card can be redeemed for each transaction.

    Is there an expiry on Gift Cards?

    Gift Cards do not have an expiry date unless otherwise stated.

    How many times can I use my Gift Card?

    You can use multiple Gift Cards per order

    I forgot to redeem my Gift Card, can you help?

    Unfortunately, we cannot apply Gift Card codes once an order has been placed. For further information, please contact our customer services team using the form below.

    My Gift card does not work, what should I do?

    Please verify you are inputting your Gift Card details into the correct field. If you continue to have issues, please get in touch using the form below.

    What do I do if I have a promotional/discount code that will not apply?

    Check the terms and conditions on our website to ensure you meet the requirements. You may find there is a minimum spend required, or it can only be applied to a selected range. If you continue to have issues, please contact our customer services team.

    MCPS LICENSED Products

    Are your products licensed by MCPS LTD ?

    Here at Coda, we pride ourselves on offering only the best quality products to our customers. All our products are licensed and approved by partners such as Mechanical Copyright Protection Society Ltd (MCPS) who, in the UK, are sole and exclusive agents for most music publishers and composers. The licenses granted by MCPS Ltd to Coda are there to give you the assurance that artists are paid for the use of their compositions on phonograms.

    Do you have a maximum order value?

    No – however orders of a larger value generally exceeding £500 may be subject to additional checks before being processed. These checks are carried out by our fraud prevention teams in certain circumstances before processing.

    Do you offer a wholesale option?

    For all trade enquiries please contact info@codarecords.co.uk

    Send us a message and we'll get back to you as soon as we can. If your query is regarding a recent order, please be sure to include your order number in your message.
    Please note that due to the impact of the Coronavirus pandemic we are experiencing a high level of enquiries and our response time is currently longer than usual.

    Invalid password
    Enter

    JOIN THE E-MAIL NEWS LIST FOR REGULAR UPDATES, OFFERS AND BLOGS

    BE THE FIRST TO HEAR ABOUT OUR NEW PRODUCTS, LIMITED EDITIONS AND COLLECTOR'S ITEMS WITH OUR REGULAR EMAIL UPDATES. IT'S SUPER-QUICK TO JOIN THE NEWS LIST, ALL YOU NEED TO DO IS FILL IN YOUR NAME AND EMAIL ADDRESS AND WE'LL ADD YOU TO THE EMAIL NEWS LIST.

    Full Name Your Email Address
    Coda Records
    The ultimate destination for discerning music lovers & record collectors everywhere!
    Learn More

    Our main office

    Coda Records
    Unit 72 Chichester
    Enterprise Centre
    Terminus Road
    Chichester, West Sussex
    UK, PO19 8FY

    We are social

    • Facebook
    • Twitter
    • Instagram

    Contact

    info@codarecords.co.uk
    • Shipping
    • Refunds & Returns Policy
    • Terms & Conditions
    • Privacy Policy
    • Buy Any Items Get 10% Off Terms & Conditions
    Coda Records

    Copyright © Coda Publishing Ltd 2021 All Rights Reserved

    Coda Records is a trading name of Coda Publishing Ltd Company Number 06532415

    Registered in England Minshull House, 67 Wellington Road North, Stockport, Cheshire SK4 2LP

    Sample Product

    Features
    ___product_title___
    ___product_title___
    ___product_old_price______product_price___
    View
    Availability ___product_availability___
    Options ___product_options___
    Author ___product_vendor___
    Collection ___product_collection___
    Rating ___product_rating___
    x

    Powered By Discount Ninja
    ×
    [[BODY]]
    [[TIMER_FOOTER]]
    ×
    [[HEADER]]
    [[MINIMIZED]]
    [[BODY]]
    [[FOOTER]]
    [[TIMER_FOOTER]]
    Powered By Discount Ninja
    [[TEXT]]
    ×
    Powered By Discount Ninja
    [[HEADER]]
    [[BODY]]
    [[FOOTER]]
    [[NOTHANKSBUTTONLABEL]]
    [[NOTHANKSBUTTONLABEL]]
    [[TEXT]]
    [[HEADER]]
    Powered By Discount Ninja
    [[BODY]]
    [[QUANTITY_LABEL]]
    [[PRICE_LABEL]]
    [[TIER_ROW]]
    [[PRICE]]
    [[LABEL]]
    [[HEADER]]
    [[BODY]]
    [[FOOTER]]
    [[ROW]]