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COVID 19 PANDEMIC IMPORTANT UPDATE REGARDING SHIPMENT OF ORDERS

Since the closure of all main retail stores across the UK we have received a huge increased demand for online purchases. We are very happy that you have chosen Coda Records, and we want to give our customers all across the globe the best possible service.

However, UK postal services and couriers are also under pressure and as a result we are not able to process orders as quickly as usual.

We have added DHL as our shipping supplier and we humbly ask for your understanding and patience at this difficult time. You will have received an automated order confirmation when you placed your order so please check your inbox of the e-mail address you used to place your order.

If you do not receive a shipping confirmation from us within 14 days of placing your order, please contact our customer service team using the form below.

WE WOULD ALSO LIKE TO REMIND OUR CUSTOMERS THAT WE ARE STILL OPERATING AS BUSINESS AS USUAL ALTHOUGH SOME PARCELS MAY BE DELAYED

IF YOU HAVE ANY OTHER CONCERNS, QUERIES THEN PLEASE DO REACH OUT TO USING THE CONTACT FORM BELOW

KEEP ROCKING AND STAY SAFE

THE CODA TEAM

MY ORDER STATUS

Where is my order?

We aim to deliver all our UK parcels within 5 working days after dispatch, however during busy periods, deliveries may take a little longer. All customers are kept up to date on the status of their order as often as possible. However, during busy periods, additional delays may occur. We will endeavour to ensure your order is processed within a timely fashion.

Why have I not received and email confirmation?

Please be advised that automated order confirmation emails are only sent if the order has been placed successfully. When a customer places an order they will receive an automated email confirmation which is sent to the e-mail address you used to place your order. First of all please check your spam filter to see if your system has treated the order confirmation as spam.

If you have still not received an e-mail confirmation it is likely that your order was not successfully placed or processed. If you believe payment has been taken from your account or you may have entered the incorrect email address, please contact us on the form below.

My order is in clarification, what does this mean?

Our system has flagged a possible error with the order and this is being reviewed by a member of our team before being dispatched. We will be in touch if we require any further information from you. Otherwise, you can expect your order to be processed and sent within 24 hours.

Can I cancel my order?

Once an order is placed, it is processed and packed immediately in our warehouse which means we cannot make any changes once you have placed your order. This includes removing and adding items from you order. We also cannot add any freebies or add discount codes to any order placed on the website. For further information please see our terms and conditions at codarecords.co.uk.

Can I change my delivery address?

We are unable to make any amendments once an order has been placed. This includes any changes to the delivery address.

How long does delivery take?

We aim to deliver all UK orders within 7 days from the date of dispatch. Overseas orders may take longer so for all orders outside of the UK please allow 21 days from date of despatch

Do you offer next day delivery?

At this time, we only offer standard delivery.

I have input the incorrect delivery address, can I change it?

We are unable to make any amendments to the delivery address once an order has been placed. For further information, please get in touch with our customer service team at info@codarecords.co.uk.

What courier services do you use?

We currently work with DHL and Royal Mail for all deliveries in the U.K. DHL are our preferred supplier for orders outside of the UK.

What if no one is in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

RETURNS

Is returning an item free?

We do not offer free returns. Items must be returned at your expense.

How long do I have to return my items?

All items must be returned within 14 days of the date the original order was received. Items cannot be returned after 14 days.

I’ve received a damaged/faulty item, what should I do?

Please get in touch with our team using form below for further details on how to proceed concerning damaged or faulty items.

Items Not Eligible For Return

We cannot accept any returns in opened packages. Please ensure that your returned product is in the same condition as it was when received. We ask that the invoice is also included in the package so we can administer the refund or process the exchange accordingly.

How long will my replacement order take to arrive?

Exchanges can take up to 10 working days to be processed. Please allow the required time for a replacement item to be processed and dispatched from our warehouse.

How long do refunds take to process?

Once your return order has been received, it can take up to 5-7 working days to process.

Payments

What payment methods do you accept?

We accept all major debit and credit cards, and also offer Paypal as a payment option. We do not currently accept American Express cards.

How do I redeem my Gift card or voucher code?

Vouchers can be redeemed during the checkout phase. Gift cards can be redeemed in the billing section during checkout of your order.

How do I change payment details?

Go through the checkout process until you get to the billing stage and fill in the new card details in the relevant fields.

Gift Cards

Do you sell physical Gift Cards?

We currently do not sell physical Gift Cards although this is something we hope to implement in the future. Watch this space. All Gift Cards are currently sent via email.

How do I use my Gift Card?

Your Gift Card will be sent to you via email. You should receive this within 24 hours of placing the order. Once received, you can print the email or forward to the recipient directly. The Gift Card code will need to be entered at checkout by the user for it to be applied to the order. Please keep this email safe as we cannot offer duplicates.

Can I use my Gift Card alongside other offers?

Promotional offers cannot be used in conjunction with any other offers and only one Gift Card can be redeemed for each transaction.

Is there an expiry on Gift Cards?

Gift Cards do not have an expiry date unless otherwise stated.

How many times can I use my Gift Card?

You can use multiple Gift Cards per order

I forgot to redeem my Gift Card, can you help?

Unfortunately, we cannot apply Gift Card codes once an order has been placed. For further information, please contact our customer services team using the form below.

My Gift card does not work, what should I do?

Please verify you are inputting your Gift Card details into the correct field. If you continue to have issues, please get in touch using the form below.

What do I do if I have a promotional/discount code that will not apply?

Check the terms and conditions on our website to ensure you meet the requirements. You may find there is a minimum spend required, or it can only be applied to a selected range. If you continue to have issues, please contact our customer services team.

MCPS LICENSED Products

Are your products licensed by MCPS LTD ?

Here at Coda, we pride ourselves on offering only the best quality products to our customers. All our products are licensed and approved by partners such as Mechanical Copyright Protection Society Ltd (MCPS) who, in the UK, are sole and exclusive agents for most music publishers and composers. The licenses granted by MCPS Ltd to Coda are there to give you the assurance that artists are paid for the use of their compositions on phonograms.

Do you have a maximum order value?

No – however orders of a larger value generally exceeding £500 may be subject to additional checks before being processed. These checks are carried out by our fraud prevention teams in certain circumstances before processing.

Do you offer a wholesale option?

For all trade enquiries please contact info@codarecords.co.uk